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Paris La Défense Arena – 8 Rue des Sorins, 92000 Nanterre 92000 Nanterre
Paris La Défense Arena is accessible to people with reduced mobility. Unless otherwise specified, the reception and access for People with reduced mobility/with Disabilities are located at Entrance 38 in the purple sector. Feel free to call the reception staff upon your arrival. A team from the civil protection department will be available to help you reach your seat.
Reserve your PRM/Person with disability parking space at the underground of Paris La Défense Arena directly on our partner site Yoolabox.
If you are coming from Paris or the peripheral boulevard, choose the COUPOLE REGNAULT parking lot at 15 Square Henri Regnault, 92400 Courbevoie.
→ 18 minutes on foot
If you are coming from A86 or A14, choose the VILLON parking lot at 47 Rue Paradis, 92800 Puteaux.
→ 25 minutes on foot
For more information, click here!
Paris La Défense Arena doesn’t recommend bringing children under the age of 4, even if accompanied, particularly due to the high volume. Some events may not be recommended or may be prohibited for children. In such cases, information will be specified on the event details.
– Any minor under the age of 16 must be accompanied by an adult holding a valid ticket in the same area and will be under their responsibility, not that of the organization.
– Strollers are prohibited within Paris La Défense Arena.
– **Specific conditions for Racing 92 matches:** Free admission for children under 4; Entitled tickets must be collected on the day of the match at the ticket office. All children, even babies, must in all cases have a ticket to access the hall.
No alcoholic beverages are allowed to be brought into the venue. You will find a wide range of products at the bars and food stands inside Paris La Défense Arena.
Glass bottles are prohibited regardless of size – Plastic bottles < 50 cl are accepted but caps must be removed. (Note that all bottles may be prohibited based on specific requests from the production – refer to the prohibited items specific to the event.)
Unless specifically requested by public authorities or the organizer for a particular event, tickets are automatically issued in the name of the buyer and do not require entering the names of the beneficiaries. It will be possible to enter even if the name on the ticket does not match the person presenting it at the entrance of the venue.
If you’ve lost or had your tickets stolen, reach out to the customer service of the network where you made the purchase. You can contact us directly at contact@client.parisladefense-arena.com, providing details such as the event, order number, names, and first names. Paris La Défense Arena will look into your order. If you bought your e-ticket on our website, download it from your personal space in the section “MY ORDERS”.
Feel free to contact us through our contact page.
If you have an e-tickets, you can simply scan them on your smartphone. Ensure your phone has enough battery before heading to the venue for mobile scanning.
Explore special offers for events at Paris La Défense Arena, including Racing 92 matches, on our group and corporate events page. You can contact our teams through our contact page.
Standard-sized external batteries are allowed in the venue. For a complete list of prohibited items, click here.
Show: You can reserve a seat for a person with reduced mobility or with disabilities through our partner’s website, Yoolabox here!
Racing 92:
- Subscription: Contact our customer service directly at contact@client.parisladefense-arena.com.
- Match: You can reserve your PRM/Person with disability seats on our partner’s website, Yoolabox here! For additional details, click here.
Say goodbye to collecting cash, dealing with bank transfers, and figuring out who owes what: our new service streamlines the process. With it, one person in the group handles the reservation, and everyone can pay their share by connecting to the platform.
How does it work? When making the payment, simply choose the “shared payment” option. Enter the email addresses of your group members and provide their information. Once confirmed, we take care of the rest: Pledg collects the funds and sends reminders to those who have not paid. Keep in mind that your friends have a 48-hour window to pay. Your share will only be debited after the last transaction, and you will receive the tickets upon completing your payment. If your friends don’t pay their share, the total amount is debited from the main buyer after 48 hours.
How do I contact my friends to tell them to make their payments? We send them an email containing a payment link.
How much time do my friends have to pay? Your friends have 48 hours to make their payment. If they don’t pay their share, the total amount is debited from the main buyer.
How many tickets can I buy using the “shared payment” service? There’s no limit to the number of tickets you can purchase using this service. You can buy as many tickets as the event allows.
Two parking lots are available: Coupole Regnault + Villon. Located directly on the Circular Boulevard, choose which option is more convenient for you based on where you are coming from:
- If you are coming from the A86 or A14, choose the VILLON parking at 47 Rue Paradis, 92800 Puteaux.
- If you are coming from Paris or the peripheral boulevard, choose the COUPOLE REGNAULT parking at 15 Square Henri Regnault, 92400 Courbevoie.
Remember to secure your parking space ahead of the event on our website through online reservation. If you reserve your parking space in advance you will get an 8-hour discount on your parking parking and surveillance throughout the event. Your parking space is accessible on the event day starting at 8 AM. Note that these parking lots are a 10-15 minute walk from the venue, so plan your arrival time accordingly. To calculate your itinerary, click here!
Plastic bottles under 0.5L without caps are allowed inside. However, alcoholic beverages and sandwiches are prohibited.
Security perimeter: Circulation and on-street parking are prohibited around Paris La Défense Arena. Barricades are set up before the beginning of the event. For more information, visit the Nanterre City Hall website.
- Racing 92: You can purchase your tickets online at the online ticket office, the Wagram store, or the ticket counter open 1.5 hours before the beginning of the game on the day of the match.
- Ticket Networks: Francebillet, FNAC Stores, Carrefour, System U, Géant, Intermarché, francebillet.com, ticketnet, E.Leclerc Stores, Auchan, Cora, Cultura, Galeries Lafayette, ticketnet.fr, online ticketing + Fnac, France Billet, MyTicket, Digitick, and Ticketmaster.
Prohibited inside, they must be placed in the cloakroom subject to availability.
For more information, click here.
Video cameras and cameras with zoom lenses are prohibited inside Paris La Défense Arena.
For more information, click here.
Camping on the exterior premises of the venue is prohibited.
- Prohibited in the standing area (mosh pit). For the other areas, access is allowed upon presentation of an original medical certificate or official justification, along with valid identification.
- Please make a prior request through our contact page.
- Motorcycle helmets are prohibited inside the event hall and must be placed in the cloakroom for free, subject to availability.
- For more information, contact us.
- Attendants at the “locker” service accept deposits within the capacity of the locker and may refuse those whose presence would not be compatible with site security. Security agents will systematically check and inspect deposited items in the presence of depositors. If a customer refuses this check, the deposit of the item in the locker will be denied, and access to Paris La Défense Arena will be prohibited.
- Note that suitcases or bags larger than 50L will be refused in the locker. The list of prohibited items may evolve depending on the event. Be sure to check the information on the event’s page.
Following the latest government announcements:
Wearing masks is no longer mandatory inside and outside Paris La Défense Arena.
A vaccination pass will not be required to access the event.
For any inquiries, please contact us through the contact form. Visit the contact page by clicking here.
The e-ticket is available in your personal space once the order is validated or at a later date for certain events. In your personal space, under “MY ORDERS,” you can download your document and print it as many times as necessary. You can also find the invoice for your order in the “invoice” section and download it.
Tickets must be printed at 100% on a white A4 sheet. The barcodes and the information must be perfectly readable. They should not be illegible, crossed out, damaged, or modified, as this may result in denied access to the venue. Reading an e-ticket on a smartphone is possible; but make sure your phone has enough battery for mobile reading.
E-tickets will undergo electronic verification at the entrance of the venue. Each e-ticket can only be used once. If the same e-ticket is presented multiple times, only the first person to present it will be granted access to the event.
For more information, click here.
Firstly, check your SPAM/junk folder. Then, review your personal space under “My Orders.” If you find your tickets there, it means your order is confirmed. If not, contact us at contact@client.parisladefense-arena.com.
Approach the nearest security agent or reception officer. The found child will be taken to the main infirmary on level 0, where he will await for his guardians.
No exchange, refund, or modification can be made by Paris La Défense Arena according to our general terms of sale (except in the event of cancellation or postponement of the event – as per the organizer’s conditions). According to the legal provisions of Article L.121-20-4 of the Consumer Code, the customer does not have the right to retract for the purchase of leisure services.
There is no ticket dispenser within Paris La Défense Arena.
These items are prohibited inside the venue. Unless there is exceptional authorization from the organizer, items that may obstruct the audience’s visibility or pose a risk to public, artist, or athlete safety may be confiscated at the entrance to the venue.
Note: for sports events, 1x1m flags are allowed. However, flag’s poles are prohibited.
If you have any questions on the subject, you can ask any questions through our contact page.
Please refer to the official ticketing website; all dates will be published when events are available. Feel free to subscribe to our newsletter for early notifications.
Click here to access the ticketing page.
Follow us on Twitter, Facebook, and Instagram to stay informed about new events at Paris La Défense Arena.
For everybody’s comfort, smoking at Paris La Défense Arena is not allowed. Not obeying this rule will result in expulsion from the hall. A smoking area is available at the Entrance Halll level, at Gate 33.
There are no designated seats for pregnant women; your placement depends on the ticket you purchased. If you bought your ticket for the standing area (pit) a long time ago, please contact the ticketing service at contact@client.parisladefense-arena.com to arrange for a different seat.
You can go to the PMR/PSH access at Entrance 38, with supporting documentation or a medical certificate and an ID card. For security reasons, the PMR/PSH doors will open a few minutes after the official opening. You can be accompanied by another person if you wish.
Please direct your requests to contact@client.parisladefense-arena.com or billetterie@racing92.fr along with the order number and the relevant seat information. For easier entry into the venue, you can present yourself at the PMR/PSH entrance at Entrance 38 with supporting documentation or a medical certificate and an ID card.
A VIP seat is a package that includes a seat in the stands, catering services (included or paid), and personalized and adapted hospitality. It is the best way to share a time with your clients, reward your employees, or simply enjoy an evening filled with emotions and memories. Explore all our offerings on the suites and boxes pages.
For any inquiries, visit the contact page.
First aid stations are open during events. In case of any medical problem, approach a security agent to contact emergency services. Follow the signs in the corridors to reach the nearest medical station.
Every ticket must be readable: not struck out, unmodified, with the barcode fully visible. Printed on an A4 sheet, in black/white or color.
If you have any issue to print it, download the latest version of Adobe Reader in the following link; https://get.adobe.com/fr/reader/
If your ticket is an e-ticket, it can be scanned on your smartphone. Before your visit, make sure your phone has enough battery for mobile scanning.
For any inquiries regarding lost items, please visit our contact page.
For more information on prohibited items, please click here. This list is not exhaustive, and additional details will be available on the information page of your event.
- Rugby Matches: 1 hour and 30 minutes before kickoff.
- Other Events: 2 hours before the time the show is schedules to start. The time is indicated on the ticket.
For security reasons, the door opening time may be adjusted.
For events like conventions or seminars, schedules will be adapted.
Every person entering the venue must comply with the internal regulations, as well as the laws and regulations in force.
Take a look at the internal regulations here (PDF).
As of now, Paris La Défense Arena does not have a legal resale system. A ticket can be transferred to a third party unless an event requires beneficiary identification. A ticket cannot be resold at a price higher than its original value.
Black Market Warning: Do not buy your tickets through auctions or from unofficial vendors near Paris La Défense Arena, as you risk being unable to attend the event.
In case of issues, Paris La Défense Arena and the organizers cannot be held responsible. We strongly advise you not purchasing tickets through unofficial ticketing sites, where you may pay a much higher price and have no guarantee that you will receive your tickets or be able to enter the venue.
Official Ticketing Networks:
- Paris La Défense Arena and Racing92
- FranceBillet Network (including Fnac, Carrefour, etc.)
- Ticketmaster Network (including E.Leclerc, Cultura, etc.)
- Seetickets
Refer to the General Terms and Conditions (CGV), Article 9.1.3. The organizer reserves the right to deny access to the venue to latecomers. We advise you to be at your seat at least 30 minutes before the start of the event.
A security perimeter will be set up around the venue. All individuals on-site are required to comply with security control measures, especially at the entrance, as outlined by the Vigipirate plan:
- Pat-down by specialized agents.
- Inspection of bags conducted by security personnel.
Any individual refusing to undergo these checks measures will be denied access to or expelled from the Arena.
For more information, click here.
Each event may have its own policy regarding reduced rates. Please refer to the ticketing page of the specific event for more information.
Various itineraries are available, with the main stops being:
- From Paris: La Défense Grande Arche (RER A, Metro Line 1, Transiliens L/U, and Tram T2)
- From the western suburbs: Nanterre Préfecture (RER A)
Plan your itinerary and find all the information to prepare your visit by clicking here.
Paris La Défense Arena currently does not offer public visits outside of events.
There are no locker room for the public. A locker service is available on the forecourt before entering the venue. Note: Prohibited items can be stored in lockers.
We recommend not to bring backpacks or sports bags. Bags under 20L are accepted in the venue. Larger bags will be placed in lockers near the control areas on the forecourt. Bags over 50L are not accepted in the lockers. It is also reminded that suitcases are not allowed inside the venue.
A video surveillance system has been put in place to guarantee the security of property and individuals. The video surveillance system at Paris La Défense Arena is:
- Declared to the CNIL (National Commission for Information Technology and Liberties).
- Authorized by the Prefecture of Hauts de Seine. As required by regulations, individuals affected by this system (general public, employees, etc.) will be informed through prominently displayed signs in the areas that are under video surveillance.
Paris La Défense Arena is fully equipped with Wifi. The login will be made through your internet browser, which will open automatically after connecting to the network.